Shipping and Return Information
Returns and Refunds
Respiratory masks are personal items which due to health standards may not be exchanged or returned for resale. Please consider your order carefully before placing it. Once an order has shipped we do not accept returns for any reason. All sales are final.
Typically we ship on Friday mornings.
In the US all orders ship by USPS Priority mail for the flat rate of US $9.00. Shipping will automatically be added during the check out process. USPS does not guarantee actual delivery dates for priority mail.
Canadian orders are shipped by USPS first class. The shipping cost includes tracking, taxes and duties. The rate charged is $25 but if that turns out to be too high you will receive a refund for the difference.
We include tracking with your purchase and this will show if a package is delivered to your address. We are not responsible for packages the USPS show as delivered to the address, but not received. If this happens, please contact your local USPS first to see where they left the package. If you still can't find the package then contact us and we will help in trying to find out what has happened to your package.
For orders outside the US, please check our International Stores page to see the closest store that carries our products. Due to problematic international shipping and customs we are not currently sending packages to individuals outside of the US and Canada.
For questions please use the Contact Form.