Shipping and Return Information

Returns and Refunds

Respiratory masks are personal items which due to health standards may not be exchanged or returned for resale.  Please consider your order carefully before placing it.  Once an order has shipped we do not accept returns for any reason. All sales are final.

Shipping Information

Typically we ship on Friday mornings however this is variable.

In the US all orders ship by USPS Priority mail for the flat rate of US $9.50. Shipping will automatically be added during the check out process. USPS does not guarantee actual delivery dates for priority mail.

We include tracking with your purchase and this will show if a package is delivered to your address. We are not responsible for packages shown as delivered to the address, but not received.  If this happens in the US, please contact your local USPS first to see where they left the package.  If you still can't find the package then contact us and we will help in trying to find out what has happened to your package.

International Shipping

  • We are currently shipping to Canada and the United Kingdom
  • Duties and taxes are calculated at checkout, you don't have to pay them upon delivery
  • DHL E-commerce direct shipping service with a tracking number is used to ship and deliver products
  • You can use their own local currency and a local payment method to pay for your products

We include tracking with your purchase and this will show if a package is delivered to your address. We are not responsible for packages shown as delivered to the address, but not received.  If this happens please contact DHL.

For questions please use the Contact Form.