Returns and Refunds
Respiratory masks are personal items which due to health standards may not be exchanged or returned for resale. Masks will be replaced only if defective in materials or construction. Please consider your order carefully before placing it. Once an order has shipped we do not accept returns for any reason. The fastest way to reach us is through the e-mail form here.
In the US all orders ship by USPS Priority mail for the flat rate of US $8.00. Shipping will automatically be added during the check out process. A tracking number will be sent when the shipping label is printed. USPS priority mail usually arrives 1-3 business days after shipping however USPS does not guarantee actual delivery dates for priority mail.
We include tracking with your purchase and this will show if a package is delivered to your address. We cannot be held responsible for packages the USPS show as delivered to the address, but not received. If this happens, please contact us immediately and we will help in trying to find out what has happened to your package.
For orders outside the US, please check our International Stores page as our masks are available in a number of countries and it will cost a great deal less to order from the closest Country. If you order from us we ship using USPS Priority mail. You will be charged $40 at the time of purchase and refunded the difference once the actual shipping is calculated. If you prefer to get an actual shipping cost before payment please use our Contact Form to let us know what you would like to order with your full address and we can send you an payable invoice with the actual shipping charge.